Privacy Policy

PRIVACY POLICY

InnStock respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and explains your privacy rights and how the law protects you. We are committed to protecting your privacy and committed to developing technology that gives you the most powerful and secure online experience.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below

1. Information We Collect:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

How we collect your information

We may collect your information when you:

• Purchase, order, return, exchange, or request certain information about our products and services;
• Contact a call center, sales associate, or other customer service desk, or interact with us via email or other forms of communication;
• Interact with us at an event;
• Visit or register with our sites;
• Apply for employment or other positions;
• Visit a location; or
• Provide us with feedback, comments, or suggestions.

We may obtain your information through third‑party sources such as lead generation companies, marketing partners, affiliates, and service providers.

Information You Provide to Us:

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity data includes [first name, last name, username or similar identifier and title]
• Contact data includes [billing address, delivery address, email address and telephone numbers]
• Financial data includes [bank account and payment card details]
• Transaction data includes [details about payments to and from you and other details of products and services you purchased from us]
• Technical data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website]
• Profile data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses]
• Usage data includes [information about how you use our website, products and services]
• Marketing and communication data includes [your preferences in receiving marketing from us and our third parties and your communication preferences]

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

2. How We Use Your Information:

We may use your information for the following purposes:

• To deliver products or services that you request or purchase.
• To help you effectively complete your purchase or transaction.
• To alert you of product additions, upgrades, special offers, updated information and other new products and services provided by provider in case you have opted to receive such notifications
• To participate in promotional offers in case you have opted to receive such offers
• To request assistance or fill out support requests.
• To complete returns and process refunds or store credits
• To facilitate and improve the operation of our business, including to maintain the safety, security, and integrity of our Sites, products and services.
• To help us gain a better understanding of your preferences and interests so we can improve our products, services, and marketing to better serve your business, and/or our other customers.
• For internal legal compliance purposes.
• To provide the information to service providers and other third parties as described in the “Sharing Your Information” section below.
• For other purposes consistent with the context of the collection of your information, or as otherwise disclosed to you prior to the use of your information.

3. Sharing Your Information:

In the course of our business, we may disclose your information to third parties in the following circumstances: 

Service providers and other companies that work with or on behalf of InnStock:

We share your information with service providers for operations, technology, payment, marketing, and other purposes.  Some of our operations, such as our call centers, may be managed by unaffiliated partner companies.  In addition, if you purchase special services from InnStock, these services may not be provided by InnStock, but rather by reputable companies with which we contract to provide such services.  Other third parties provide technology we use on our website to optimize your shopping experience and to market relevant products and services to you on our sites and in email communications that you agree to receive.  These companies may have access to your information to the extent necessary to perform their respective functions.

We may also share your information for the below mentioned purposes in accordance with this Privacy Policy

Sale of Business:

InnStock may transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party as part of a merger, acquisition, bankruptcy proceeding, or other restructuring.

Legal Purposes:

We may provide your information if we have a good faith belief that the law requires it, such as in response to a search warrant, subpoena, or other legally valid inquiry, order, or process, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.  We may also disclose information to assist us in collecting a debt, or as necessary to exercise our legal rights or defend claims brought against us.

With Your Consent:

We may share your personal data where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt‑in to optional additional services or functionality).

4. Additional Information About Our Sites:

Visiting our Sites:

In general, you can visit our sites without telling us who you are or providing us with your business information.  However, we collect the IP (Internet protocol) addresses of all visitors to our sites and other related information such as page requests, browser type, operating system, and average time spent on our sites.  We use this information to monitor and improve our sites.

 Cookies:

Our sites use a technology called “cookies”.  A cookie is a tiny element of data that our sites and our third‑party technology providers can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.  All pages on our sites where you are prompted to log in or that are customizable require that you accept cookies.  If you have registered with our sites, these cookies:  (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our sites in accordance with your preferences.  Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out and help us to recommend relevant products to you.  We also use cookies set by third‑party partners to deliver you targeted advertisements across the Internet.  You may set your web browser to notify you when you receive a cookie.  However, should you decide not to accept cookies from our sites, you will limit the functionality we can provide when you visit our sites.

Third‑Party Links:

Our sites may include links to the websites of our business partners, vendors, and advertisers.  InnStock provides links to third‑party websites as a convenience to the user.  The inclusion of any link does not imply InnStock’s endorsement of any other company, its websites, or its products and/or services.  These linked websites have separate and independent terms of use and privacy policies, which we recommend you read carefully.  We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, or disclose and otherwise treat your information.

Tracer Tags:

Our sites may also use a technology called “tracer tags”.  These may also be referred to as “clear GIFs” or “web beacons”.  This technology allows us and our third‑party technology providers to understand which pages you visit on our sites.  These tracer tags are used to help us optimize and tailor our sites for you and other future website visitors.

5. Data Security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on your instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention:

We retain your information as long as reasonably necessary for the respective purpose.  In determining the criteria by which to retain or dispose of your information, we consider the type, sensitivity, context, and purpose of collecting the information. InnStock  may additionally delete your information in response to a valid data subject request, as described below.

7. See, Modify or Remove Data

You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to ____ support@innstock.co InnStock will respond to your request as soon as possible, but within four (4) weeks.

8. Children’s Privacy:

We do not knowingly collect, solicit or maintain Personal Information from anyone under the age of 13 or knowingly allow such persons to register for or use our Services. If you are under 13, please do not send any Personal Information about yourself (such as your name, address, telephone number, or email address) to us. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will use commercially reasonable efforts to delete that information from our database. Please contact us if you have any concerns.

9. California Residents:

If you are a California resident, your information may be covered by the California Consumer Privacy Act (“CCPA”).  The below disclosures apply to the extent the CCPA applies to your data, subject to any applicable exemptions.

“Personal Information” We Collect:

The categories of “personal information,” as defined in the CCPA, that we collect include:

• Identifiers
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
• Commercial information
• Internet or other electronic network activity information
• Audio, electronic, and visual information
• Professional or employment‑related information
• Inferences drawn from other personal information

InnStock may obtain, use, and share these data categories as detailed in the “Information We Collect,” “How We Use Your Information,” and “Sharing Your Information” sections of this Privacy Notice, above.

Some of the personal information we collect and process may qualify as “sensitive information” under the CCPA.  Where we collect your sensitive information, we only process this information for limited purposes consistent with Cal. Civ. Code § 1798.121(a).

“Sales” and “Sharing” of Personal Information:

We may share personal information with third parties for targeted advertising purposes.  Under the CCPA, these practices may be considered “sales” or “sharing” of data and you have the opportunity to opt out of these practices by selecting that option on our website ________innstock.co_______ by clicking on the link in the footer entitled “Do Not Sell or Share My Personal Information” and following the instructions to opt‑out.

Your California Privacy Rights:

You may have the following rights with respect to your personal information under the CCPA:

(i) Right to Know About personal information collected, disclosed, or sold:  You may have the right to request that we provide certain information to you about our collection and use of your personal information over the past twelve (12) months.  Specifically, you may have the right to request disclosure of:

• The specific pieces of personal information we collected about you;
• The categories of personal information we collected about you;
• The categories of sources from which personal information was collected;
• Our business or commercial purpose for collecting or disclosing personal information; and
• The categories of third parties with whom we shared personal information.

 

(ii) Right to request deletion of personal information:  You may also have the right to request that we delete any of your personal information that we collected or maintain about you, subject to certain exceptions.

(iii) Right to correct inaccurate personal information:  You may also have the right to request that we correct inaccurate personal information we maintain.

(iv) Right to non‑discrimination for the exercise of a consumer’s privacy rights:  We will not unlawfully discriminate against you for exercising any of your applicable privacy rights.

(v) Exercising your California privacy rights:  To request to exercise your CCPA rights described above, please submit a verifiable consumer request to us by using the information in the “Contact Us” section below.  Only you or your “authorized agent,” as defined in the CCPA, may make a verifiable consumer request related to your personal information.

Your verifiable consumer request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.  We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  We will use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.  Making a verifiable consumer request does not require you to create an account with us.

(vi) Response Timing and Format:  We will make our best effort to respond to a verifiable consumer request within forty‑five (45) days of its receipt.  If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing.  Within ten (10) days of receiving the request, we will confirm receipt and provide information about its verification and processing of the request. InnStock will maintain records of consumer requests made pursuant to the CCPA as well as our response to said requests for a period of at least twenty‑four (24) months.

(vii) Your Rights Under “Shine the Light”:  In addition to your rights under the CCPA, California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure, if any, of their personal information to third parties for their direct marketing purposes.  If this applies, you may obtain the categories of personal information shared and the names and addresses of all third parties that received personal information for their direct marketing purposes during the immediately prior calendar year.  You may submit this request using the information in the “Contact Us” section below.

Contact Us:

Please feel free to contact us at any time if you have any questions or comments about this Privacy Notice.

For general inquiries not related to the California Consumer Privacy Act (“CCPA”), you can contact us or otherwise communicate your privacy concerns by:

• Calling us at: 844-341-9917
• Emailing us at: csmith@innstock.co
• Accessing your registration information on our Sites
• Writing us at the address below (please include your email address and telephone number with your correspondence along with the information needed to support your request): 11 Grant Ave, Endicott, NY 13760

To exercise your rights under the California Consumer Privacy Act (“CCPA”), you can contact us by:

• Calling us at: 844-341-9917
• Emailing us at: csmith@innstock.co
• Writing us at the address below (please include your email address and telephone number with your correspondence along with the information needed to support your request): 111 Grant Ave, Endicott, NY 13760